01
Virtual Assistance
I run the day-to-day: scheduling, inboxes, files, follow-ups. You get one contact and a short update when the work closes.
- Calendar and task tracking
- File organization
Hello, I'm
Sherwin Cuizon Agdon
Virtual Assistant | Customer Support | Administrative Support | E-Commerce
I handle customer support, admin tasks, and Shopify store operations for business owners. Two years of BPO support at VXI Global Solutions, plus freelance work in e-commerce and admin. Send the backlog. I return it organized and documented.
Your Virtual Assistant for a more productive day
Open to new clients2 Years BPO Support3 roles · 7 core tools · VXI Global Solutions
About
Two years of BPO support, freelance work in admin and e-commerce, and a BS in Information Technology.
BASED IN DAVAO CITY · WORKING WORLDWIDE
Hi, I'm Sherwin
- NameSherwin Cuizon Agdon
- RoleVirtual Assistant
- LocationDavao City, Philippines
- Phone+63 963 634 8069
- Emailsherwinagdon.22@gmail.com
- EducationBS Information Technology
I spent 2 years at VXI Global Solutions answering support tickets: problem resolution, account assistance, technical support. I hold a Bachelor of Science in Information Technology and I pick up new tools in days.
My freelance work covers customer support, admin assistance, e-commerce operations, and Shopify: data entry, online research, documentation, basic bookkeeping. I run several tasks at once and I write to clients in plain, professional language.
2 years BPO experience
Customer support
Problem resolution
Account assistance
Technical support
Virtual assistance
Administrative assistance
E-commerce operations
Shopify
Data entry
Online research
Basic bookkeeping
BS Information Technology
2Years at VXI
6Service lines
3Work posts
Services
Six services. Each one ends with clean records and a clear update.
02
Customer Service and Support
I answer account, billing, service, product, and technical tickets in your voice. High-volume queues included.
- Account and billing replies
- Triage, escalation, interaction logs
03
Administrative Support
I keep the back office current: records, reports, email, research. Nothing sits unfiled.
- Digital records and reports
- Scheduling and email support
04
E-commerce Operations and Shopify
I maintain the store: listings, catalog updates, pricing, inventory sheets, order tasks.
- Listings and catalog upkeep
- Pricing and inventory sheets
05
Data Entry and Management
I enter and clean data in Excel and Google Sheets, then check it before it goes out.
- Spreadsheet upkeep
- Record cleanup and checks
06
Email Management
I triage your Gmail, draft replies, file threads, and flag what needs you.
- Inbox triage and filing
- Draft replies and flags
Skills and tools
The skills I use each day, and the tools your team already runs.
Core skills
Used across support, admin, and store work.
✓
Online ResearchProduct, competitor, and information gathering
✓
File and Document OrganizationDrive folders, naming, easy retrieval
✓
Calendar and Task ManagementScheduling, follow-ups, urgent first
✓
Spreadsheet ManagementExcel and Google Sheets trackers
✓
Basic BookkeepingQuickBooks Online entries, basic level
✓
Communication and Problem-SolvingSupport tickets, troubleshooting, escalation
Tools and software
Comfortable from day one. Fast to learn anything new.
X
Microsoft ExcelTables, trackers, cleanup
D
Google DocsDocs and reports
S
Google SheetsInventory and records
D
Google DriveShared file systems
M
GmailInbox and outreach
Q
QuickBooks OnlineBasic entries
Sh
ShopifyListings, catalog, store upkeep
Experience
Select a role for the full responsibility list.
Click a card to expand · 2022 to present
Customer Service Representative
VXI Global Solutions
Davao City, Philippines
2024 – 2026
+
- Provided professional customer support and handled high-volume inquiries in a fast-paced BPO environment.
- Assisted customers with account, billing, service, product, and technical concerns.
- Identified customer needs and provided accurate solutions while following company policies and procedures.
- Troubleshot issues, researched account information, and escalated complex concerns when necessary.
- Maintained accurate documentation of customer interactions and resolutions; used multiple systems and applications while maintaining efficiency and accuracy.
- Consistently followed quality, security, productivity, and customer service standards.
E-Commerce Virtual Assistant / Shopify Specialist
Freelance / Remote
Remote · worldwide clients
2023 – Present
+
- Supported day-to-day e-commerce operations and online store management.
- Created, updated, and organized product listings and product information; managed Shopify store maintenance, product organization, and catalog updates.
- Conducted product and competitor research to support business decisions.
- Maintained accurate product information, pricing, inventory, and spreadsheets; handled order-related tasks and customer inquiries.
Administrative Assistant
Freelance / Remote
Remote · worldwide clients
2022 – 2024
+
- Provided administrative support to maintain organized and efficient daily operations.
- Performed data entry and maintained accurate digital records and spreadsheets; organized documents, files, and business information for easy access.
- Assisted with email communication, scheduling, and routine administrative tasks; conducted online research and gathered information as requested.
- Managed multiple assignments while prioritizing urgent, time-sensitive tasks and maintaining confidentiality and accuracy.
Sample work
Seven samples from my service list.
Sample Work. These cards show the process I follow for each service. They are demonstrations of my workflow, not client projects. Client files stay private. Ask for a live walkthrough and I will show each step.
01Sample · Support
Support Queue Triage System
I log each interaction, escalate the complex cases, and send the closing reply.
- High-volume queues
- Escalation log
02Sample · Shopify
Product Listing and Catalog Build
I write and refresh listings with consistent titles, specs, pricing, and tags. The catalog stays organized so customers reach the right item.
- Listing cleanup
- Catalog structure
03Sample · Admin
Inbox and Calendar Reset
I sort mail, draft replies, file threads, and confirm schedules. Time-sensitive items come first.
- Gmail triage
- Scheduling
04Sample · Data
Inventory and Records Tracker
I keep one source of truth in Excel or Google Sheets: product info, pricing, stock, order notes. I verify each entry.
- Excel / Sheets
- Stock counts
05Sample · Research
Product and Competitor Research Pack
I compare features, prices, and gaps side by side, with sources cited. You verify each claim in minutes.
- Comparison sheets
- Cited sources
06Sample · Docs
Docs and SOP Filing System
I set up Drive folders, naming rules, and short SOPs. Your team finds files without asking.
- Drive structure
- SOP drafts
07Sample · Bookkeeping
Basic Bookkeeping Log Sample
I keep a clean transaction log: dated entries, clear categories, reconciled totals. QuickBooks Online, with a spreadsheet backup.
- QuickBooks entries
- Expense categories
Bachelor of Science in Information Technology
Don Jose Eleo Memorial College Foundation
San Jose, Dinagat Islands, Philippines
2019 – 2022
Strong computer literacy across docs, sheets, files, and support systems. I learn a new tool from its docs and a day of practice.
Computer literacyDocumentationSystems fluency
WHY WORK WITH ME
Professional strengths
- ✓ Detail-oriented and organized
- ✓ Reliable and responsible
- ✓ Fast learner
- ✓ Strong customer-service mindset
- ✓ Able to manage multiple tasks
- ✓ Professional written and verbal communication
Contact
Send your task list. I reply within one business day with a plan and next steps.
Phone+63 963 634 8069
LocationDavao City, Philippines · remote worldwide
ProfilesLinkedIn · Upwork · OnlineJobs.ph
Book a free 30-minute callPick a time that suits you. The booking calendar opens right on this page.
Response timeI reply to new inquiries within one business day.